Value of Diversity in the Workplace

The planetary workplace has make variation a signifi weedt loose. Companies have a bun in the oven to adjust how they operate so they can accommodate the diverse client base that is growing. It is all-important(a) for all organization to consist of employees who can bring different skills, abilities, and culture to workplace. ontogeny effective interethnical communication within the workplace impart al first-class honours degree the radio link between employees and customers with different cultural backgrounds and languages. Introduction In todays society, a diverse workforce is needed to accommodate the different multicultural backgrounds that make it up.The value of variety in a workplace is important be produce of the different sets of skills and backgrounds a company has to offer when trying to solve conflicts and deliver effective solutions. This paper depart recap an incident that happened at an insurance authority because of the lack of diversity, along with the ramifications, and strategies that may have facilitated a more(prenominal) successful resolution. Diversity let out in the workplace I have experienced how lack of diversity in the workplace can cause conflict for the organization. A few years back I worked for an insurance style in south Louisiana.The authorisation consisted of the head agent and owner, who is a male, and four women who worked for him, to include myself. One day a Hispanic correspond came in to purchase some insurance policies for their home and vehicles. The issue was the brace spoke only Spanish. The percentage of Hispanics in south Louisiana was very low at the clock and there was non a proud demand for bilingual employees who spoke Spanish. Because of the lack of diversity in the office, no(prenominal) of the employees spoke fluent Spanish to overhaul the probable new customers. The employees who knew a little Spanish tried to communicate as best they could that to no avail.The couple became very angry at the insurance delegacys poor attempt to communicate with them. They left the office outraged and stated that would never recommend this company to anyone. Ramifications As a will of this lack of diversity in the insurance commission, the procedure itself, employees, and potential customers were impacted. The agency lost a customer and revenue because of a lack of diversity in the office. Not only did the company lose one customer but also the potential of future customers that may be recommended from the couple.This issue left the employees upset and stressed about not being fitted to help a customer. Since the start of business the agency has been a customer- point company, and has taken pride in providing the best customer service in the area. This situation left the owner distraught because he lost potential income for his business. To make matters worse, the couple filed a complaint against the agency for not having a bilingual employee in the office. The agency had never received a ostracise complaint for customer service.Strategies. Diversity in the workplace can help companies avoid unnecessary issues in the workplace. Diversity also gives the company supplement over their competitors. In smaller companies a lack of diversity is roughly inevitable, but if approached in the right way it can be avoided. The diversity issue the insurance agency was faced with could have been resolved if the agency had been aware of the influx of the Hispanic population in south Louisiana. In order to stay ahead of the competition, the agency should have kept up on the different types of people moving into the area.In order for the insurance agency to address the lack of diversity for the possibility of future occurrences, the hiring protocol the agency follows will need to be modified. A diverse collection of skills and experiences (e. g. languages, cultural understanding) allows a company to provide service to customers on a global basis (Greenburg, 20 04). The possible issue that may arise from this protocol is finding a qualified person with this skill. This approach though would not service the agency right away because of the low turn around of employees and the low number of employees the agency is able to keep employed.Another way to address the issue would be for the insurance agency to pay for at least one, if not all, of the employees to attend a class that teaches the Spanish language. This task may be hard for the insurance agency to complete because of funding and for the employees because of extra time needed to attend the class. For the future, this type of training would benefit the insurance agency by increasing the potential number of customers it can provide a service to. Conclusion Diversity is becoming a necessity in the workplace in todays global working environment.A multicultural society forces companies to employ a diverse workforce so they can adapt to fluctuating markets and customer demands (Greenburg, 2004). Having a diverse workforce will appeal to a larger diverse customer base that will benefit the growth for any company.ReferencesGreenberg, J. (2004). Diversity in the Workplace Benefits, Challenges and Solutions. The multicultural Advantage Career Management and Job Info for Professionals from Diverse Backgrounds. Retrieved from http//www. multiculturaladvantage. com/ code/diversity/Diversity-in-the-Workplace-Benefits-Challenges-Solutions. asp